Legal
Terms of Service
These terms cover your use of the Presto app and website and your orders from our kitchen. By creating an account or placing an order, you agree to them.
Who we are
Presto is operated by [registered legal entity name], [registered address], Bengaluru, Karnataka. FSSAI licence no. [to be added]. Contact: hello@prestofoods.co.in.
Your account
You sign in with your Indian mobile number and a one-time code. You must be 18 or over. Keep your phone secure — anyone who can receive your codes can use your account. You can delete your account at any time from Profile in the app.
Nutrition information — not medical advice
For dishes from our kitchen, calories and macros are computed from weighed recipe cards and are as accurate as careful portioning allows; small natural variation in ingredients still applies. Figures for food you log from elsewhere are estimates and are labelled as such. Your daily budget is a guide calculated from the details you give us. Presto does not provide medical, dietetic or clinical advice and makes no claim that its food will treat, prevent or improve any condition. If you have a medical condition, are pregnant, or have a history of disordered eating, talk to a doctor before changing how you eat.
Allergens
Dishes list their main allergens, and you can hide dishes containing ones you exclude. Our kitchen handles milk, eggs, nuts, soy, gluten and other allergens, so we can't guarantee any dish is free of traces. If you have a severe allergy, contact us before ordering.
Orders and delivery
- Prices include applicable taxes unless stated; delivery and packaging fees are shown before you pay.
- We deliver within our service area around HSR Layout, Bengaluru. Estimated times are estimates.
- An order paid online is confirmed once the payment succeeds. A dish may occasionally sell out after you order; if so, we'll tell you and refund it.
- You can cancel an order until our kitchen starts preparing it. After that, food cooked for you can't be resold, so cancellation may not be possible.
Payments and refunds
Online payments are processed by Razorpay; we never see your card or bank details. If an order is cancelled before preparation, missing, or not delivered, we refund the amount paid to the original payment method, usually within 5–7 working days depending on your bank. For food that arrives wrong or damaged, contact us within 24 hours with a photo and we will make it right.
Weekly plans
Plans are billed weekly in advance. You can swap, skip or pause meals until 10 pm the night before; skipped meals become credit on your next week. You can cancel before the Sunday billing date for the following week. Plan prices and menus may change with notice.
Using Presto fairly
Don't misuse the app — no interfering with the service, scraping, reselling, or giving false details. We may suspend accounts that do, or that abuse refunds.
Liability
We provide the app "as is" and will fix problems as quickly as we reasonably can. To the extent the law allows, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019, or our liability where the law doesn't allow it to be limited.
Changes and governing law
We'll tell you in the app before material changes take effect. These terms are governed by the laws of India, and the courts of Bengaluru have jurisdiction.
Grievances
Grievance Officer: [name], grievance@prestofoods.co.in. We acknowledge complaints within 48 hours and aim to resolve them within one month.